Grievance Redressal
Last Updated: June 28, 2026
Redressal & Escalation Framework
At CCSHOPE, we hold our service to the highest standards. Our Grievance Redressal mechanism is structured to ensure that consumer complaints are investigated thoroughly, addressed transparently, and resolved in a timely manner. If your initial support ticket did not yield a satisfactory resolution, you can escalate the matter directly.
Grievance Officer Details
Pursuant to consumer protection regulations, we have appointed a dedicated Grievance Officer to oversee consumer disputes and compliance investigations:
Ms. Anjali Sharma
Chief Compliance & Grievance Officer
Grievance Resolution Process
Our Grievance Redressal framework guarantees structured responses to all consumer complaints under legal compliance:
Acknowledgment
We register your complaint and send an acknowledgment receipt with a tracking number within 48 hours.
Investigation
Our compliance officer reviews order databases, call logs, pharmacy reports, and tracking data within 3–7 days.
Resolution
A formal decision or remediation action is communicated to the consumer in writing within a maximum of 15 days.
Alternative Dispute Resolution
In the rare instance that a grievance remains unresolved after the maximum 15-day timeline, or if you are unsatisfied with the decision of our Grievance Officer, you may seek alternative resolution methods:
Consumers retain all statutory rights to file consumer disputes with relevant national consumer forums, state regulatory bodies, or independent arbitration channels.
Consumer Redressal Commitment
We pledge to handle every grievance with care, neutrality, and diligence. If we have failed to deliver standard pharmacy performance, we will act aggressively to correct the error.